Purchase Process

1

Choose Your Bike

Browse our selection of premium Surron e-bikes and select the model that best fits your needs.

2

Contact Us

Reach out to us via Telegram to confirm availability and discuss any specific requirements.

3

Make Payment

Choose your preferred payment method and complete the transaction securely.

4

Receive Your Bike

We'll ship your e-bike directly to your door with tracking information provided.

Available Payment Methods

💳 PayPal (Friends & Family)

Fast, secure, and free of extra charges. Money arrives instantly.

  1. Log in to PayPal.
  2. Click "Send Money".
  3. Enter PayPal address: @Grafted Bikes
  4. Select "Friends & Family".
  5. Enter exact order amount.
  6. Write your order and address in the message.
  7. Confirm the payment.
  8. Send receipt via email/WhatsApp.

🪙 Cryptocurrency

Direct and transparent payments, recorded on the blockchain.

  1. Open crypto wallet (MetaMask, Trust Wallet, Coinbase Wallet).
  2. Select cryptocurrency - Bitcoin.
  3. Copy wallet address provided.
  4. Enter exact order amount.
  5. Write your order and address in transaction note.
  6. Confirm transaction.
  7. Send transaction copy via email/WhatsApp.

Frequently Asked Questions

How long does shipping take?

We typically process orders within 1-2 business days. Shipping times vary by location but generally take 3-7 business days within the UK and 7-14 days for international orders.

What payment methods do you accept?

We accept PayPal (Friends & Family) and various cryptocurrencies including Bitcoin, Ethereum, and USDT. All payments are secure and verified.

Do you offer warranties on your products?

Yes, all our Surron E-Bikes come with a standard 12-month warranty covering manufacturing defects. Some components may have different warranty periods as specified in the product documentation.

Can I test ride a bike before purchasing?

We currently don't offer test rides due to the high demand and limited stock. However, we provide detailed specifications, videos, and customer reviews to help you make an informed decision.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping costs and delivery times vary by destination. Please contact us for specific details about shipping to your location.